The ExpertRating Online Administrative Assistant Course (Fundamentals)
(leading to ExpertRating Administrative Assistant Fundamentals Skills
Rapid growth in the health, legal services,
data processing, management, public relations, and other industries have created many new job opportunities
for administrative assistants. This course will help you discover and master the essentials of managerial and
staff support, information and records management, communications technology, travel and meeting coordination,
space planning, and office ergonomics. You'll become an indispensable member of your team by identifying
opportunities and implementing solutions to turn your office into a high productivity machine.
This course and its followup (Administrative Assistant Applications may help you prepare
for the internationally-recognized Certified Professional Secretary® (CPS®) and the Certified
Administrative Professional® (CAP®) exam offered by the International Association of Administrative
This course includes knowledgeable and caring instructors who will guide you through your lessons,
facilitate discussions, and answer your questions. The instructor for this course will be Becky and Tony Swaim.
Becky and Tony Swaim
About the ExpertRating Online
ExpertRating Online Administrative Assistant Course (Fundamentals)
Becky and Tony Swaim have helped thousands of clients, colleagues, and students
reach organizational and personal goals. Working in the medical, manufacturing
and education fields, the Swaims manage a successful consulting firm in southern
California. Starting her career as a medical administrative assistant, Becky provides
assistance as a program manager to various medical practices and has managed a large
staff in the medical reimbursement field. Becky earned a Bachelor's of Arts degree in
Speech Communication from California State University, Long Beach. Tony Swaim has been
an accomplished online instructor since 1998. His industry experience includes twenty
years of medical device manufacturing management. Tony's consulting areas are project
management, customer service, total quality and supply chain management. He earned an MBA
from California State University, Long Beach and holds professional certifications in
Administrative Assistant Fundamentals
For taking this
instructor led Online ExpertRating Online Administrative Assistant Course (Fundamentals) you need
Internet access, e-mail, and and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
The ExpertRating Online ExpertRating Online Administrative Assistant Course (Fundamentals) has received
overwhelming positive feedback and reviews from students around the
world. Here are a few:
"Class was very interesting. Would recommend to others."
"I really liked this class and learned a lot. I would recommend this class to anyone that wants to learn more about what it takes to be an Administrative Assistant."
"I had a great time in the class. I will tell my friends who were thinking about taking this class, It was a very nice class. It was fun."
Overall, a very enjoyable and valuable course."
"Excellent use of my time. Thanks."
"I am so happy with the extremely high quality of these lessons from the Swaims. Lesson seven has been extraordinarily interesting and informative. This course is a wonderful gift, and I am so glad that there are two people out there who have taken the time and care to prepare it all for us in an accessible manner."
"Thank you again to the Swaims for having provided such a well-researched and organized course, which was also student-friendly, in that the illustrations were in color and the overall tone of the course was positive and encouraging. Thank you for being such dedicated educators, and I hope that the future holds happiness and joy for the both of you."
"Dear Tony & Becky, I wanted to let you know how positively your course has impacted my job/thinking performance. I have noticed and am excited to be experiencing a higher level of functioning, focus, and responsibility taken on the job since I began your course. Bless you for putting so much information into concrete, understandable terms to help us better ourselves!!"
"have just passed the final exam with a score of 100%. Thank you very much for an informative and valuable class. I can highly recommend this course."
"Although I've been an Adm Asst for over 5 years, this course was very stimulating for me. I learned so much; I like the detailed information. I feel very good about taking this course."
"I feel taking this course was time well spent. The instructors were great and the course content was perfect for this type of course. If you are planning to use this course to enter the field of Administrative Assisting, you will need to take software courses and typing in addition to this course for a well rounded education. I would also recommend this course (and the Administrative Assistant Applications course) for preparation for the Certified Professional Secretary Exam. I feel that I am much better prepared for this exam after taking this course. Thank you Becky and Tony!"
"I really enjoyed the course. It was mostly a refresher course for me, but I also learned some new things as well. I have a few things which I learned that I want to implement in my position as
Administrative Assistant Fundamentals Assistant. Thank you!"
"This was my first online course and I must say that I enjoyed it. After completing this course, I am defiinitely going to enroll in another online class. Thank you to the instructors. The material was easy to understand."
ExpertRating Online Administrative Assistant Course (Fundamentals)
ExpertRating Administrative Assistant Fundamentals Skills Certification)
is one of the world's only ISO 9001:2008 Certified companies (from
TUV America) offering an Online Administrative Assistant (Fundamentals) Course (leading to ExpertRating Administrative Assistant (Fundamentals) Skills Certification).
ExpertRating is a trusted name in online testing and certification
with over 200,000 certified professionals in over 60 countries in
more than 200 skill areas. ExpertRating offers its testing services
to the world's best companies such as Convergys Corp, UPS, GAP,
Sony, Coke, Citrix, Deltek Corp, IKEA Systems and Ericsson to name a
where ExpertRating Certified Professionals are working.
It is very safe to buy from
ExpertRating. Apart from being an ISO 9001:2008 certified company, it is a member of the TRUSTe and HackerSafe approved.
ExpertRating Solutions has been reviewed by TRUSTe for compliance of their strict program requirements ensuring that your information is always safe.
ExpertRating has certified Several thousand individuals who are working with leading companies across the US and
When you choose the
ExpertRating Online Administrative Assistant Course (Fundamentals) you can be sure that you are buying a
premium International certification that is recognized by hundreds
of employers and Government bodies in the US and other countries.
With ExpertRating you get certified
quickly online and you are equipped with a store house of
information through the in-depth ExpertRating Online Administrative Assistant Course (Fundamentals)ware which has
been developed by experienced Business Managers.
The ExpertRating Administrative
Skills Certification is by far the best value for money instructor led
Administrative Assistant Program at $129.99.
Some Popular questions and answers about
this ExpertRating ExpertRating Online Administrative Assistant Course (Fundamentals) &
How much does the
Administrative Assistant Fundamentals Certification cost and what does it include?
You can buy this ExpertRating Online Administrative Assistant Course (Fundamentals)
Administrative Assistant Fundamentals Skills certification at a special offer price of only $129.99 which
includes the in-depth ExpertRating Online Administrative Assistant Course (Fundamentals)ware and exam fee. This is
the best value for money Administrative Assistant
Fundamentals Program available till date. You
get the following services within the USD $129.99 fee.
In-depth ExpertRating Online Administrative Assistant Course (Fundamentals)ware including scenarios and case studies.
Knowledgeable instructors to guide you through the
course and to whom you can direct your questions.
World wide airmail delivery of the hard
copy Administrative Assistant Fundamentals Certificate. The
Administrative Assistant Fundamentals certificate can be used
to prove your certified status and does not mention the words
An online transcript that can be used to
prove your certified credentials on the internet at any time.
How do I get certified?
The process of getting yourself certified is very simple. All you have to do is buy the ExpertRating
ExpertRating Online Administrative Assistant Course (Fundamentals) for $129.99. Log in to the instructor led course using your password. Go through the
ExpertRating Online Administrative Assistant Course (Fundamentals)ware (which would take you 6 weeks) and complete the final
Administrative Assistant Fundamentals certification exam at your convenience. You can complete the exam within 2 months of buying the
Administrative Assistant Fundamentals certification. The result of the exam appears as soon as it is completed, and your
Administrative Assistant Fundamentals certificate is mailed immediately.
What learning aids will I get?
ExpertRating Online Administrative Assistant Course (Fundamentals) includes the following learning aids:
24 x 7 hour access to the courseware. A printer friendly version of the
ExpertRating Online Administrative Assistant Course (Fundamentals) is also provided
Friendly instructors to answer your questions online
A discussion area to have your questions answered
Chapter end quizzes to ensure that you are learning important aspects of every chapter
Chapter assignments to help you practically use the
Administrative Assistant Fundamentals skills that you will learn during the
Administrative Assistant Fundamentals Course.
What is the final exam like?
The final exam is fully based upon the
ExpertRating Online Administrative Assistant Course (Fundamentals)ware that is provided along with the
Administrative Assistant Fundamentals certification. If you have gone through the courseware properly you should not have a problem clearing the exam. The exam consists of multiple choice questions from all chapters of the
ExpertRating Online Administrative Assistant Course (Fundamentals)ware.
What are the course start dates?
ExpertRating instructor led courses commence
every month, you can always choose a suitable date for your course
commencement in any month. To see available course start dates,
please click on the "Enroll now" button.
All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when the lesson is released, but you must complete each lesson within two weeks of its release.
A new section of each course starts on the second or third Wednesday of each month. If enrolling in a series of two or more courses please be sure to space the start date for each course at least two months apart.
Administrative Assistants occupied more than 4.2 million
jobs in the United States in the year 2006! Certifications in this
field definitely guarantee higher salaries!
In the contemporary times, an Administrative Assistant has more of a
managerial than an administrative role. He performs a dual
function-that of catering to the staff and the clients alike. An
Administrative Assistant disperses the appropriate information to
both the staff and the clients.Earlier, high school graduates were
also offered the jobs of Administrative Assistants. However, it is
now mandatory to be trained in an Administrative Assistant
vocational program and be adept in office and computer skills.
There Administrative Assistants should also be good orators as they,
sometimes, represent their organization. It is also very important
for them to have a flexible and learning attitude because there is a
lot that they can learn on- the- job. With good training and
experience, Administrative Assistants can be designated to prominent
positions like that of Certified Professional Secretary (CPS) and
the Certified Administrative Professionals. (CAP). The ExpertRating
Online Administrative Assistant Certification can prove to be a boon
for your resume as you gain the essential skills and knowledge that
are required to be a Certified Administrative Assistant through this
easy to learn and understand course.
ExpertRating Online Administrative Assistant Course (Fundamentals)
Coverage (6 weeks program)
Wednesday - Lesson 01
Today, in our first lesson, you'll see why organizations need administrative assistants, and also explore the type of work that various administrative assistants perform. We'll talk about the different administrative specialties, and look at an overview of their varied duties and requirements. You'll learn about the International Association of Administrative Professionals (IAAP), and the professional certifications—Certified Administrative Professional (CAP) and Certified Professional Secretary (CPS)—that IAAP offers.
Friday - Lesson 02
As an administrative assistant, you frequently participate in office planning. So today, we'll help you understand that an office is an interdependent system where everything works together. You'll see that creating an office environment requires bringing many components together, including office layout, workflow analysis, space planning, furniture and equipment selection, use of lighting, and physical document (file) storage. By the end, you'll be ready to play a vital role in office planning.
Wednesday - Lesson 03
In our fast paced world,organizations move very quickly and make split-second decisions that have far reaching implications. Administrative assistants play a pivotal position in supporting timely and accurate flow of information. In this lesson, you'll learn how to effectively use information management to create a successful office operation and help increase your value to your organization.
Friday - Lesson 04
The pieces of telecommunications, communications, and technology, fit together like a hand in a glove. To be successful as an administrative assistant, you need a command of telecommunications. So, today, we'll share how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries. When you finish this lesson, you'll better understand how to use multi-tasking and communicate using e-mail, fax, and telephone.
Wednesday - Lesson 05-
In today's lesson, you'll learn how to productively use reprographics and manage records. Many organizations rely on administrative assistants to coordinate activities in these two areas. You'll learn that reprographics is the process that creates, develops, produces, and distributes printed material that conveys information and ideas. You'll also discover that records management is the management of paper documents, micromedia, and documents that are electronically and magnetically stored.
Friday - Lesson 06
As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. Powerful, user-friendly computer hardware and software can help you greatly with these tasks. So we'll focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.
Wednesday - Lesson 07
As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings. So today, we'll talk about scheduling and coordinating meetings, conferences, and business travel. We'll share a case study to illustrate your role in supporting these activities.
Friday - Lesson 08
A critical responsibility of administrative assistants is coordinating a wide variety of office activities. To help you meet this challenge, today we'll examine how to create practical policies and procedures, and design and manage useful forms. We'll focus on the use of policies, procedures, and forms that meet organizational objectives and create harmony and order in your day-to-day activities.
Wednesday - Lesson 09
As an administrative assistant, you spend much of your time reading and composing business documents (reports, letters, memoranda, and press releases). Your efficiency and effectiveness is dependent upon your ability to write purposefully and clearly. So our objective today is to enhance your business writing skills. After you finish this lesson, you'll wow your boss and co-workers with your increased ability to write high-quality business documents.
Friday - Lesson 10
In this lesson, we'll bridge the subjects of written and
verbal communication by discussing the principles of
grammar and punctuation. It's likely that you need to
help others with their written communication, so we'll
also review the mechanics of proofreading. And you'll
learn the basic rules of communication and a few of the
more common exceptions.
Wednesday - Lesson 11
As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. The basic purpose of interpersonal communication is to transfer understandable information back and forth. In today's lesson, we'll discuss how your desire to share thoughts and ideas create the first part of communication and how you create the second part when you listen, interpret, and react to feedback.
Friday - Lesson 12
Today, we'll show you how to perform basic research—something administrative assistants are often asked to do. We'll also discuss how important it is to frequently review your job duties so you can enhance your duties and increase the satisfaction levels of the people you work with.